Terms and Conditions
Last updated: 12 September 2026
The disclosure under § 5 ECG, § 14 UGB and § 25 MedienG is published in the imprint.
§ 1 Scope
(1) These Terms and Conditions (the “Terms”) apply to all cosmetic treatments and services of Vitalite Kosmo e.U., trading as “AFACIAL Skin Bar” (the “studio”), in particular facial and skin treatments, laser facial treatments and laser hair removal (laser epilation), at Am Heumarkt 9/1, 1030 Vienna, and to the sale of products in the studio and through the website www.afacial.at.
(2) A consumer within the meaning of these Terms is any natural person who enters into the transaction for purposes that cannot be attributed to their professional or commercial activity (§ 1 KSchG).
(3) Terms of the customer that differ from these Terms apply only if the studio has expressly agreed to them in writing.
(4) For laser hair removal, the separate terms published at www.afacial.at/en/terms-membership apply in addition (in particular on membership tariffs, contract terms, treatment intervals and cancellation fees). If these Terms and the laser specific terms contradict each other, the laser specific terms prevail.
§ 2 Conclusion of contract
(1) Treatment appointments: appointments can be made in person, by phone, by e-mail, by SMS, by WhatsApp, by messenger or through the online booking. The contract comes into effect when the studio confirms the appointment. Booked appointments are recorded in the appointment calendar; on request the customer receives a written confirmation.
(2) Purchase of products: by completing the order process and submitting the order, the customer makes a binding offer. The contract comes into effect with the order confirmation or with the delivery of the goods.
(3) Offers, price information and promotions on the website are subject to change and are not binding; changes and errors excepted.
§ 3 Appointments, cancellations and cancellation terms
(1) Appointments can be cancelled or rescheduled free of charge up to 48 hours before the agreed appointment (by phone, by e-mail, by SMS or by WhatsApp). The studio is open from Tuesday to Saturday and closed on Sundays, Mondays and public holidays; on those days messages are neither read nor processed. Messages that arrive after closing time on Saturday or on a Sunday, Monday or public holiday count as having arrived on the next business day at the start of business; that point in time is decisive for the periods under paragraphs 1 to 3. Customers are expressly informed of this rule when they book.
(2) If an appointment is cancelled or rescheduled within 48 hours before the appointment, a cancellation fee of EUR 70 is charged.
(3) If the customer does not show up without cancelling, 100% of the treatment price is charged.
(4) If the customer arrives late, the treatment time can be shortened accordingly; the full treatment price remains due even for a shortened treatment. If the customer is more than 15 minutes late, the appointment can count as missed (paragraph 3).
(5) For treatments paid in advance (vouchers, treatment packages, membership), the appointment counts as used if paragraphs 1 to 3 are breached.
(6) If the studio has to cancel an appointment for an important reason (for example illness of staff, a technical defect, force majeure), the customer is first offered a replacement appointment. Payments already made are credited towards the replacement appointment; there are no further claims.
§ 4 Treatments, medical history and duties to cooperate
(1) The treatments offered are cosmetic facial and skin treatments, laser facial treatments and laser hair removal, and they serve beauty care. They are not medical treatments and do not replace medical advice, diagnosis or therapy.
(2) Before the treatment starts, the customer must give complete and truthful information about health circumstances that can affect suitability for the treatment, in particular: pregnancy and breastfeeding, skin diseases, allergies and intolerances, acute infections or cold sores (herpes simplex) in the treatment area, epilepsy, use of acne medication (for example isotretinoin/Roaccutane), use of retinoids or acids, use of photosensitising medication, recent peelings, laser or microneedling treatments, recent botox or filler treatments, and sunburn in the treatment area.
(3) For laser treatments the following must also be observed and stated in advance: a fresh tan or self tanner as well as intensive sun or solarium exposure in the treatment area, tattoos and permanent make-up in the treatment area, and a very light or very dark skin type that can rule out a safe treatment. The customer has to shave the treatment area before the laser treatment; plucking, waxing or epilating between sessions must be avoided.
(4) Before the first treatment the customer fills in a medical history form and confirms in writing that the course, the effect and possible skin reactions of the treatment have been explained.
(5) The customer undertakes to follow the before and after care instructions of the studio (in particular no intensive sun exposure and no solarium before and after the treatment, and no irritating active ingredients during the recommended period).
(6) No promise of success: the result of cosmetic treatments, in particular permanent hair reduction by laser, depends on individual factors (among them skin and hair type, hair colour, skin condition, hormone status, lifestyle, home care). Complete or permanent hair removal, or any other particular treatment result, is not guaranteed; as a rule several sessions are needed. What is owed is the professional performance of the treatment.
(7) Exclusion from treatment: the studio can refuse or stop a treatment for health or hygiene reasons. In case of inappropriate behaviour the customer can be excluded from the treatment and banned from the premises. Services already provided have to be paid for in that case.
(8) The studio can use qualified employees or carefully selected third parties to provide the services, acting in its name and for its account.
§ 5 Minors
Customers under 18 years of age need the written consent of a legal guardian for treatments.
§ 6 Prices and payment terms
(1) All prices for treatments and products are gross prices including statutory value added tax (20%).
(2) Treatments are to be paid in the studio immediately after the treatment, unless agreed otherwise.
(3) When products are shipped, the shipping costs shown in the shop apply in addition, unless free delivery is stated.
(4) The prices shown at the time of the booking or of the order apply.
(5) The studio is entitled to ask for a reasonable deposit for certain treatments and for first bookings. The deposit is credited towards the treatment price; in case of a cancellation it is credited towards any cancellation fee under § 3.
§ 7 Promotions, vouchers and treatment packages (blocks)
(1) Promotions apply only within the stated period and cannot be combined with other promotions or discounts. Promotional vouchers and discounts are deducted from the regular list price and, unless stated otherwise, can be redeemed only once per person.
(2) Vouchers are valid for 5 years from the date of issue and are transferable. Value vouchers can also be redeemed in part; any remaining credit stays on the voucher until the end of its validity. Payment in cash, including of remaining credit, is excluded. If a voucher is lost, stolen or damaged, no replacement is provided; damaged, incomplete or forged vouchers are not accepted.
(3) Treatment packages (blocks) have to be paid in full when they are bought in advance. They are personal, non-transferable and non-refundable. Blocks are valid for 12 months from the date of purchase; treatments that have not been used expire at the end of the validity period.
(4) In case of pregnancy or a proven medical contraindication, the validity of a block can be suspended on request and extended accordingly.
§ 8 Premium membership (“Platinum”)
(1) The premium membership “Platinum” is a paid membership at a price of EUR 200 per year (one-off annual fee). The membership starts on the day of the booking and runs for 12 months. Registration takes place online or in the studio.
(2) For its term the membership grants the following benefits: 15% off all treatments, 30% off add-ons (for example boost masks and upgrades), 15% off skincare products when joining, and a 1.3 times points multiplier in the bonus programme. The membership discounts cannot be combined with other promotions or discounts unless stated otherwise.
(3) The membership does not renew automatically; it ends when the 12 months are over, unless it is renewed. It can be cancelled at any time (by WhatsApp, by e-mail to termin@afacial.at or in the studio); the running membership then continues until the end of the year that has been paid for and ends after that.
(4) The membership is personal and non-transferable. Once the membership has started and the benefits have been used, the annual fee is non-refundable.
(5) If a consumer takes out the membership at a distance (for example online), the right of withdrawal under § 10 applies. If the consumer asks to use the membership benefits within the 14 day withdrawal period, § 10 paragraph 4 applies accordingly.
§ 9 Delivery and retention of title (purchase of products)
(1) Delivery terms, delivery periods and shipping costs follow from the information in the shop or in the product description.
(2) Towards consumers, the risk of loss of or damage to the goods passes only when the goods are handed over to the consumer.
(3) Delivered goods remain the property of Vitalite Kosmo e.U. until they have been paid for in full.
(4) Returns have to be sent with sufficient postage and packed safely for transport to the following address: Vitalite Kosmo e.U. / AFACIAL Skin Bar, Am Heumarkt 9/1, 1030 Vienna.
§ 10 Right of withdrawal for consumers (FAGG)
(1) Purchase of goods: consumers can withdraw from a purchase contract concluded at a distance (for example through the website) within 14 days of receiving the goods, without giving reasons. Sending the declaration of withdrawal in time is enough to meet the deadline (for example by e-mail or with the model withdrawal form below).
(2) The right of withdrawal lapses for sealed goods that are not suitable for return for reasons of hygiene or health protection, if the seal has been removed after delivery (§ 18 paragraph 1 no. 5 FAGG).
(3) In case of a withdrawal, the studio refunds all payments received, including standard delivery costs, within 14 days of receiving the declaration of withdrawal. The customer bears the direct cost of returning the goods. The refund can be withheld until the goods have been received back with an undamaged hygiene seal, or until the customer has proven that they have been sent.
(4) Services and membership: for treatment and membership contracts concluded exclusively at a distance (for example by phone, by WhatsApp or online), consumers have a 14 day right of withdrawal from the conclusion of the contract. If the customer wants a treatment appointment within this period, they expressly ask for early performance of the contract. Once the treatment has been performed in full, the right of withdrawal lapses; if it has been performed in part, the proportionate amount has to be paid. The cancellation terms under § 3 remain unaffected.
§ 11 Warranty and complaints
(1) Treatments: complaints about a treatment have to be reported to the studio within 5 days of the treatment. Justified claims for defects are limited in the first instance to remedy (a free follow-up treatment). The claim lapses if the customer or third parties make unauthorised changes or carry out follow-up treatments.
(2) Products: the statutory warranty law applies to the purchase of goods.
§ 12 Liability
(1) The studio is liable without limitation for damage resulting from injury to life, body or health, and for damage based on intent or gross negligence.
(2) Liability for other damage caused by slight negligence is excluded.
(3) The studio is not liable for damage that results from the customer concealing or wrongly stating health circumstances relevant to the treatment (§ 4 paragraph 2), or from the customer not following the before and after care instructions.
(4) No liability is accepted for items, clothing and valuables brought along.
(5) No liability is accepted for the constant and uninterrupted availability of the website.
§ 13 Data protection
Personal data is processed exclusively in accordance with the GDPR and the Austrian Data Protection Act. Details on the type, the scope and the purpose of the data processing and on the rights of data subjects can be found in the privacy policy. Health data is processed only with the express consent of the customer (medical history form).
§ 14 Changes to prices and to these Terms
(1) Price changes apply only to future bookings and orders; appointments already confirmed and contracts already concluded remain unaffected.
(2) Changes to these Terms are communicated in writing to customers with running contracts (for example a membership) at least one month before they take effect. In that case the customer can terminate the contract before the change takes effect.
§ 15 Complaints
Please address complaints to: Vitalite Kosmo e.U. / AFACIAL Skin Bar, Am Heumarkt 9/1, 1030 Vienna, e-mail: termin@afacial.at. We do our best to resolve complaints quickly and amicably.
§ 16 Final provisions
(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Towards consumers whose habitual residence is in another country, the mandatory consumer protection provisions of that country remain unaffected.
(2) For contracts with entrepreneurs, the competent court in Vienna is agreed. For consumers the statutory place of jurisdiction applies (§ 14 KSchG).
(3) Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.
Model withdrawal form
(If you want to withdraw from the contract, please fill in this form and send it back.)
To: Vitalite Kosmo e.U. / AFACIAL Skin Bar, Am Heumarkt 9/1, 1030 Vienna, e-mail: termin@afacial.at
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
________________________________________
Ordered on (*) / received on (*): ________________
Name of consumer(s): ________________
Address of consumer(s): ________________
Signature (only if this form is sent on paper): ________________
Date: ________________
(*) Delete as appropriate.
Which version applies
This English text is a translation for your convenience. Our terms and conditions are published in German and the German version is the legally binding one: afacial.at/agb. In the event of a dispute, or of any difference in meaning between the two versions, the German text applies.